1.What is covered under warranty?
VASCHY policy is to honor product warranties only on products purchased from an authorized Vaschy reseller. If you purchase a Vaschy product from an unauthorized reseller, your Vaschy warranty may be deemed invalid. Vaschy bags carry a limited lifetime warranty to the original owner against defects in materials or workmanship under normal recreational use.(Our warranty period is 1 year, starting from the time you purchase)
2.How do I file a warranty claim?
If you are located in Canada, Mexico or the United States, photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, we will issue the consumer a discount code to our online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the MSRP (manufacture suggested retail price). The discount code will only be valid for a single use and will expire one year from the date of issue.
Online purchases made directly through the VASCHY online store are eligible for a refund* if requested. Items purchased from authorized dealers are eligible for product replacement through either an authorized dealer or the Vaschy online store.
All warranty products must receive an RA number prior to receiving a credit for replacement.
Due to seasonality of stock we cannot guarantee that customers will receive the same item.
Please note that warranty issued discount codes cannot be combined with any other offer including ongoing promotions/discounts on the Vaschy online store.
*Refund option only available up to 90 days after purchase from Vaschy online store. After 90 days store credit will be issued.
3.How do I file a warranty claim if I live outside of Canada, Mexico or the United States?
If you are located outside of Canada, Mexico or the United States, photos of the defect are required. Once these images have been inspected and a review of the defect description has been completed, we will forward the customers claim to the corresponding Vaschy representative in the area to further assist with the claim.
4.Can my item be repaired?
Currently, we do not have a repair facility available. However, if you do not wish to continue with a full warranty claim, you may have your item repaired by a third party at your own expense. Please note that Vaschy will not accept responsibility for the cost of the repair.
Here at Vaschy all warranty claims are dealt with as promptly as possible. Most claims are completed within 5 business days, however, during peak retail seasons such as Christmas and back to school, warranty claims may take an additional 4 – 5 business days. We thank you for your patience.