by MINGHUI LIN on Jan 08, 2019


   Care to Quality & Excellent After-Sales Service


Vaschy dedicated in delivery good quality and reliable products for customer. We provide warranty for all products.  So, if the pack didn't meet your need or it has defect within our warranty period, please contact our customer service to get assistance. We'll get back to you with the best solution.


Customer Service:


Below are some questions about warranty:

1.What is covered under warranty?
We stand behind the quality of our products with a Limited Lifetime Warranty — We guarantee that every Vaschy item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Vaschy retailer.

If you discover a material or manufacturing defect, we will replace or repair the item at our discretion and in accordance with local law. Warranty claims must be accompanied by an acceptable proof of purchase.
The One-year Warranty does not cover misuse, neglect, accidents or any modification to a Vaschy item. We also cannota be held responsible for loss,damage or cost resulting from the use or loss of our products.

Please note that general wear, including but not limited to the breakdown of colors and materials over time, is not considered as a material or manufacturing defect.

Our Limited Lifetime Warranty was crafted with the same regard for detail that is applied to every item we produce, and is our commitment to your continued enjoyment of Vaschy products.


2.How do I file a warranty claim?
If you are located in Canada, Mexico or the United States, photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, we will issue the consumer a discount code to our online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the MSRP (manufacture suggested retail price). The discount code will only be valid for a single use and will expire one year from the date of issue.

Online purchases made directly through the VASCHY online store are eligible for a refund* if requested. Items purchased from authorized dealers are eligible for product replacement through either an authorized dealer or the Vaschy online store.

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