Ordering & Payment
How can I change the color or address of a paid order?
Once you finish the payment, you should contact our customer service email@example.com for assistance.
What kind of secure payment do you accept?
We use Paypal to facilitate our payment process. You can use Credit Cards, Debit Cards, Paypal Wallet, Bank Account. We also provide 2checkout, which accept payment by Visa, MasterCard,American Express,Discover and JCB.
Shipping & Handling
What countries do you ship to?
Vaschy now ships to over 200 countries! Customers shopping from outside North America can checkout through Border Free. Orders placed through the Vaschy online store are available to ship within Canada, Mexico*, the United States and the US territories listed below:
US Virgin Islands
*Please note that all international orders shipping outside of the US or Canada are subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
Where does my order ship from?
Vaschy main fulfillment center is in US. We also have warehouse in Canada, England,China. Shipping varies from the inventory and distance.
When is the delivery time?
Our estimated delivery time are based on several factors, including the destination address, shipping options and how quickly we can assemble and prepare the item for shipment.
How do I track my order status?
You can track your order by clicking the link found in the shipping confirmation email.
Please allow 2 business days to receive your shipment notification email after placing your order.
Does the Vaschy online store ship to PO boxes or military addresses?
At this time we are unable to ship to PO boxes or APO/FPO/DPO addresses.
Do I need to sign for my order?
All orders placed through the Vaschy online store exceeding $100 require a direct signature upon delivery.
What is an international transaction fee?
An international transaction fee is a fee charged to your credit card for making purchases out of country and is generally between 2-3 percent of the amount total on the purchase you make depending on your bank/credit card company.
Be assured that this charge was not made on our behalf.
Please contact your issuing bank/credit card company for more information as we are a Canada based company.
I would like to sell Vaschy products. Who should I contact?
In order for us to direct you to the sales representative in your territory, please provide us with the name and location of your store, pictures of your shop and other brands you carry on our contact form. If you are an online business, please specify the URL of your website.
We are a distribution business and would like to distribute Vaschy. Who should we contact?
Thank you in advance for your interest in working with Vaschy. Please indicate the name, location and website for your distribution business to email:firstname.lastname@example.org,we will get back to you shortly.
If your question was not answered above, please fill out our contact form and we will get back to you shortly regarding your inquiry.